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BSB30120 Certificate III in Business

Real Skills. Real Success. The Programmed Advantage.

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Duration
12 to 18 months
Cost
$2490
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  • Blended, Online
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Course Overview

Course Overview

The BSB30120 Certificate III in Business is designed to help you build a strong foundation for a successful career in any business or office environment. You’ll develop practical skills in communication, teamwork, organisation, and digital technology—essential for thriving in modern workplaces.

Throughout this qualification, you’ll learn how to manage priorities, produce workplace documents, maintain records, support wellbeing, and deliver quality customer service. You’ll also explore sustainable and inclusive work practices while gaining the confidence to contribute effectively to team and business goals.

This course is ideal for school leavers, new entrants, or those new to the workforce looking to start or grow their career in business, administration, or customer service roles. With flexible study options available—FlexiLearn, ConnectLearn, or ProLearn Live—you can choose the pathway that best fits your learning style and lifestyle.

You can complete this qualification in up to 18 months, giving you the flexibility to balance study with work, family, and other commitments. As this is a competency-based qualification, learners may complete the course sooner once all assessments are successfully achieved, depending on their motivation and dedication.

The Programmed Advantage

At Programmed, our training is built on decades of experience across diverse industries — from business and administration to operations and corporate services. This hands-on industry knowledge means we understand the skills and behaviours employers genuinely value. Our trainers bring this insight into every session, ensuring you gain not only the technical skills, but also the confidence, mindset, and professional capability to thrive in today’s business world.

Entry Requirements

Entry Requirements

General Entry Requirements

To enrol in the BSB30120 Certificate III in Business, learners are expected to meet the following requirements:

  • Age: Must be at least 15 years old (school students may enrol as part of a VET in Schools program).
  • Education: Completion of Year 10 or equivalent, or relevant work or life experience.
  • Language, Literacy and Numeracy (LLN): Learners must demonstrate sufficient LLN skills to undertake the course. An LLN assessment may be required before enrolment.
  • Access to technology: Ability to access a computer or digital device with internet connection for online learning and assessment activities.
  • Workplace access (if applicable): Learners completing this qualification as a traineeship or workplace-based program must have access to suitable work tasks and supervision.

Additional Requirements for Funded Training

NSW – Smart and Skilled Funding:
To be eligible for government-subsidised training under the Smart and Skilled program, learners must:

  • Be 15 years or older and no longer at school.
  • Live or work in New South Wales.
  • Be an Australian citizen, permanent resident, humanitarian visa holder, or New Zealand citizen.
  • Meet any specific criteria for the program (for example, New Entrant trainees must have commenced their traineeship within three months of starting employment, or within three months of completing probation).

Tasmania – Apprentices and Trainees Training Fund (ATTF):
To access funding through the ATTF, learners must:

  • Be employed in Tasmania in a role that supports the qualification.
  • Be registered under a Traineeship Training Contract with a Tasmanian employer.
  • Be an Australian or New Zealand citizen, or hold permanent residency.
  • Undertake training with a Skills Tasmania–approved RTO, such as Programmed Skilled Workforce.

Funding Information

Eligible learners may have their tuition fees reduced or fully subsidised through Smart and Skilled (NSW) or the Apprentices and Trainees Training Fund (ATTF) in Tasmania.

For more information or to check your eligibility, please contact our training team at rto@programmed.com.au.

Is this course for me?

The BSB30120 Certificate III in Business is designed for individuals looking to begin or advance their career in business, administration, or customer service. This course is ideal for:

  • School leavers wanting to start a professional career in business or administration
  • New entrants seeking to gain practical workplace and communication skills
  • Individuals new to the workforce building confidence in a professional business environment
  • Those looking to transition into office, customer service, or administrative roles
  • Anyone seeking a nationally recognised qualification to enhance their career prospects

Career Opportunities

Graduates of the BSB30120 Certificate III in Business are equipped for entry-level and support roles across business, administration, and customer service. Typical roles include:

  • Administration Assistant – support daily office operations and team coordination
  • Receptionist – provide a professional first point of contact for clients and visitors
  • Customer Service Representative – deliver quality service and build lasting customer relationships
  • Office Assistant / Clerk – manage documents, schedules, and data entry efficiently
  • Records or Data Entry Officer – organise, maintain, and update essential business information
  • Junior Project / Team Support Officer – assist with project coordination and team activities
  • Business Trainee / Business Support Officer – gain hands-on experience while developing core business skills

This qualification also provides a strong foundation for future growth, opening pathways into office management, team leadership, or specialised business roles with further study and experience.

What will I learn?

What You’ll Learn

Get job-ready with practical, real-world skills that will help you thrive in any business or office environment. This qualification builds your confidence, communication, and organisational skills, giving you the tools to succeed and grow in your career.

You’ll graduate ready to take on new challenges with the practical experience and industry knowledge employers are looking for.

  • Communicate like a pro – develop confident communication and teamwork skills to work effectively with colleagues and customers.
  • Stay organised and on track – learn to manage your time, plan tasks, and meet deadlines in a busy workplace.
  • Create professional documents – use modern digital tools to prepare clear, accurate business documents and spreadsheets.
  • Deliver excellent customer service – understand what great service looks like and how to build positive relationships.
  • Work safely and responsibly – follow safe work practices and contribute to a respectful, sustainable, and inclusive workplace.

Accredited Units

Here’s the Accredited Units section for your BSB40520 Certificate IV in Leadership and Management course page, drawn directly from the Programmed Skilled Workforce course information

To achieve the BSB40520 Certificate IV in Leadership and Management, a total of 12 units must be completed, comprising:

  • 5 core units, and

  • 7 elective units

Unit CodeUnit Name
BSBLDR411 Demonstrate leadership in the workplace
BSBLDR413 Lead effective workplace relationships
BSBOPS402 Coordinate business operational plans
BSBXCM401 Apply communication strategies in the workplace
BSBXTW401 Lead and facilitate a team

Electives are chosen to complement core leadership skills and can be tailored to suit industry or workplace needs

At least 4 elective units must be selected from Group A in the official qualification list, while the remaining units may be chosen from Group A, Group B, or any other Certificate IV or Diploma level qualification within the Business Services Training Package, or from any other currently endorsed training package, provided the units contribute to a valid, vocational outcome.

Programmed Skilled Workforce has selected the following electives:

Unit CodeUnit Name
BSBCRT411 Apply critical thinking to work practices
BSBTWK401 Build and maintain business relationships
BSBFIN401 Report on financial activity
BSBOPS403 Apply risk management process
BSBPEF402 Develop personal work priorities
BSBPEF401 Manage personal health and wellbeing
BSBWRT411 Write complex documents

Entry Requirements

Entry Requirements

General Entry Requirements

To enrol in the BSB30120 Certificate III in Business, learners are expected to meet the following requirements:

  • Age: Must be at least 15 years old (school students may enrol as part of a VET in Schools program).
  • Education: Completion of Year 10 or equivalent, or relevant work or life experience.
  • Language, Literacy and Numeracy (LLN): Learners must demonstrate sufficient LLN skills to undertake the course. An LLN assessment may be required before enrolment.
  • Access to technology: Ability to access a computer or digital device with internet connection for online learning and assessment activities.
  • Workplace access (if applicable): Learners completing this qualification as a traineeship or workplace-based program must have access to suitable work tasks and supervision.

Additional Requirements for Funded Training

NSW – Smart and Skilled Funding:
To be eligible for government-subsidised training under the Smart and Skilled program, learners must:

  • Be 15 years or older and no longer at school.
  • Live or work in New South Wales.
  • Be an Australian citizen, permanent resident, humanitarian visa holder, or New Zealand citizen.
  • Meet any specific criteria for the program (for example, New Entrant trainees must have commenced their traineeship within three months of starting employment, or within three months of completing probation).

Tasmania – Apprentices and Trainees Training Fund (ATTF):
To access funding through the ATTF, learners must:

  • Be employed in Tasmania in a role that supports the qualification.
  • Be registered under a Traineeship Training Contract with a Tasmanian employer.
  • Be an Australian or New Zealand citizen, or hold permanent residency.
  • Undertake training with a Skills Tasmania–approved RTO, such as Programmed Skilled Workforce.

Funding Information

Eligible learners may have their tuition fees reduced or fully subsidised through Smart and Skilled (NSW) or the Apprentices and Trainees Training Fund (ATTF) in Tasmania.

For more information or to check your eligibility, please contact our training team at rto@programmed.com.au.

Assessment

Assessments for the Certificate III in Business (Distance Learning) are designed to validate both your theoretical understanding and practical workplace skills in realistic business contexts.

  • Online Knowledge Quizzes – short, self-paced quizzes covering key areas such as communication, customer service, work health and safety, sustainability, teamwork, and digital literacy.
  • Practical Assessments – completed through simulated workplace scenarios using a fictional business. Tasks include:
    • Projects – plan, organise, and deliver business tasks to meet set requirements.
    • Portfolios – compile workplace-style documents, records, and evidence of your skills.
    • Case Study Assessments – analyse real-world scenarios and propose practical solutions.
    • Role Plays – demonstrate professional communication, customer service, and teamwork.

All assessments are competency-based and submitted online via the learner portal. Trainers provide clear guidance and personalised feedback to help you build confidence and develop job-ready business skills.

Certification

Upon successful completion of this course, you’ll receive a nationally recognised BSB30120 Certificate III in Business from Programmed Skilled Workforce (RTO 110043), equipping you with real-world business skills to launch your career.

BYOD Policy

Students are required to participate in the Bring Your Own Device (BYOD) program throughout their training. All learners must bring their own laptop or smart device (such as a tablet) capable of connecting to the internet and accessing online learning platforms.

Devices should have a reliable internet connection, a modern web browser, and basic software such as Microsoft Office or Google Workspace. Bringing your own device ensures you can actively engage in online learning activities, complete assessments, and access course resources anytime, anywhere.

Duration

The BSB30120 Certificate III in Business is designed to be completed within 12 to 18 months, depending on your experience, pace, and personal circumstances.

Because this is a competency-based qualification, motivated or experienced learners can finish the course sooner — as soon as all required coursework and assessments are successfully completed.

The full 18-month duration provides flexibility for learners balancing work, family, or other responsibilities, allowing you to progress at a comfortable pace while gaining the skills and confidence to achieve your career goals.

Delivery Locations

This course is available Nationally via Distance Learning.

Fees

The BSB40520 Certificate IV in Leadership and Management is offered at a competitive rate designed to make quality education accessible. Programmed Skilled Workforce also offers Smart and Skilled funding, which may subsidise the full course cost for eligible students.

An application fee of $200 is required upon enrolment to secure your place in the course.

TitleFeeFunded
Application Fee1 $250 $200
Tuition Fee $2,500 $0
  • 1 - Non-refundable

Smart and Skilled funding is a NSW Government initiative that helps eligible students access subsidised training for nationally recognised qualifications. This means you may be able to complete the BSB40520 Certificate IV in Leadership and Management at little or no cost.

Click below to find out more about eligibility, funding options, and how to apply.

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Enrolling in our courses is now easier than ever, thanks to our online enrolment process. Simply click on the button below, and you’ll be taken to our online enrolment form, where you can provide all the necessary information and complete your enrolment in just a few easy steps. Our online enrolment process is convenient, secure, and available 24/7, ensuring that you can enrol at a time that suits you. Don’t let distance or time constraints hold you back from achieving your career goals. Enrol online today and take the next step in your professional journey.

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